The result, he said, was the introduction of GenAI to four ServiceNow SKUs: Now Assist for Customer Service Management (CSM), Now Assist for IT Service Management (ITSM), Now Assist for HR Service ...

With less than 20% market share in the combined ITSM, ITOM, ITAM, and CSM markets—valued at over $70 billion—ServiceNow is poised for continued share gains and revenue growth, with current ...

3CLogic's continued growth is the outcome of an ongoing market shift as organizations extend their use of ServiceNow beyond IT Service Management (ITSM) and into broader service domains, including ...