SaaS/Cloud software vendors generally offer a Service Level Agreement (SLA) to their customers, under which the vendor commits that the SaaS/Cloud software will be “available” to the customer ...

'I am directed to enclose herewith a Service Level Agreement (SLA) to be signed between electricity distribution companies (DISCOs), and industrial consumers with captive generation. The purpose ...

MURRIETA, Calif. —The American Forces Network (AFN), the U.S. government’s television and radio broadcast service for ...

The Information Technology Department has adopted a Service Level Agreement (SLA) to guide its project management. The goals of our SLA are to improve management performance, to provide more effective ...

The IT Service Level Agreement defines the level of service provided by Digital Services to our customers in support of their core IT requirements. It defines how quickly you can expect support from ...