Each process is easy to understand on its own. In the case of SLA (service level agreement), KPI (key performance indicators) and OPI (operational performance indicators) you use the technique to ...

Processes such as KPI or SLA are enhancers but do not define leadership “I hate KPIs!” chimed a leading strategy execution consultant. For a moment, I thought he was going to argue ...

Monitoring the levels for the metrics and KPI 's delivered to the business 4. Improving SLA performance, service level metrics and costs "Oblicore Guarantee is an efficient and comprehensive ...