Transform insights into action: A VoC program is only as effective as the actions it inspires. Brands must leverage real ...

Direct customer feedback is the best indicator of a company’s overall performance. When you actively engage with your customers, you quickly learn of their likes and dislikes, which gives you the ...

On another potential business risk, Freixe said on the call that Nestlé is largely “immune” to tariffs because of its model ...

From deals and omnichannel marketing to gamification and promotional offers, here are several proven customer retention ...

The start of a new year, with its wave of transitions, offers a valuable chance for organisations to step back and rethink ...

Today, in our data-driven world, businesses would like to know more about their customers and keep them longer. Cohort ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

The Employee Retention Credit (ERC) emerged as a pivotal support mechanism for businesses during the COVID-19 pandemic, offering financial relief to those who retained employees amidst economic ...

Strengthen employee retention in India with diverse retirement plans that provide staff with financial security and optimize ...