The OpenView Service Desk V 4.0 release, meanwhile, has been enhanced to allow service providers to take incidents and relate them to an individual customer's service-level agreement.

Even when the OpenView consoles are completely gone, my friends there would still rather not rock the boat, since they have other relationships with HP. "We buy hardware from them," said the ...

Bulletproof Solutions sought to replace HP OpenView with a solution that was easy to deploy, would provide out-of-the-box value, and would work seamlessly with other essential management tools.