Abby Thomas has stepped down following criticism over the ombudsman service’s role in the motor finance commission scandal.

The new Labour Party government has refused to pay out £2,950 payouts to WASPI women despite an Ombudsman report last year ...

The UK financial ombudsman announced on Friday it would start charging claims management companies for bringing cases only a day after its chief executive quit unexpectedly, having clashed with its ...

The move aims to make funding arrangements fairer and encourage professional representatives to submit better-evidenced ...

Members of the Public and Commercial Services union will walk out on February 12 and take an additional week of targeted ...

Abby Thomas, CEO and chief ombudsman at the Financial Ombudsman Service, is stepping down. Thomas, pictured, who joined the ...

In a short statement, the FOS said “interim arrangements” will be made with deputy chief ombudsman, James Dipple-Johnstone, ...

Customers must be placed at 'the heart of the claims process' if insurers are to instigate a turnaround in complaints, says ...

Somerset Council, which is facing a funding gap of around £66m for 2025/26, has pledged to carry out a review of how it ...

Scams and fraud expected to account for a third of cases taken to finance ombudsman this year - The Financial Ombudsman ...

The head of the Financial Ombudsman Service (FOS) has effectively been forced out of the role after losing the confidence of its board amid growing government pressure on economic watchdogs. Sky News ...

Simply sign up to the UK property myFT Digest -- delivered directly to your inbox. England’s housing ombudsman has called for a survey of properties to assess the presence of lead, after the ...