The rise in customer incivility significantly impacts worker morale and retention. Our study has found that the constant stress of managing hostile interactions contributes to burnout among nearly ...

U.S. employees are experiencing 21.5% more incivility in their everyday life since the beginning of 2024, according to new data from the Society of Human Resource Management (SHRM), which surveyed ...

Workplace incivility is a vicious beast separate from bullying and harassment. However, it should still come to mind when considering the safety culture of a workplace, as it may correlate ...

Workplace incivility is spiraling as companies rile up employees with RTO and layoffs, and new research warns it’s a $766 billion problem. Story by Preston Fore • 1mo.

Stress in the workplace is another large contributor to incivility. Looming deadlines, project failures, long work days or long stretches without time off can wear on an employee and as a result ...

The organization’s most recent civility index, released in March, found that workers at companies that brought their employees back to the office reported 62% more incivility in the workplace ...

Workplace incivility doesn’t quite rise to the level of bullying, harassment or discrimination, which makes it harder to tackle. Here’s why it occurs and what can be done about it.

The 2024 Q4 SHRM Civility Index reveals incivility results in a staggering collective daily loss of $2.7 billion for U.S. organizations, stemming from reduced productivity and increased absenteeism.

The most common forms of incivility were identified as being ignored (26.1%), having one’s judgment questioned (24.2%), and coworkers addressing colleagues in an unprofessional manner (17.3% ...

Companies pay a price for workplace incivility and it is driving employees away Jim Link, chief human resources officer for the Society for Human Resource Management, said he believes there are ...

Incivility can be described as general rudeness and display of disrespect towards others, and although it is more low-key than a blatant act of violence, it can still produce severely negative ...