Convenience retailers from Huck’s and EG America dig into the metrics and mindset behind customer retention and long-term ...

Studies have found that increasing a brand’s customer retention rate by 5% potentially leads to an increase in profits of more than 25%. Related Article: 4 Ways Brands Are Boosting Customer Loyalty ...

Reduce customer churn. To gain relevant insights and understand the impact of customer retention strategies, Get in touch. Quantzig’s customer retention strategies offered predictive insights on: ...

Yet, consumers often want to have a dialog on social; and when that doesn't happen, customer loyalty and retention decline. Clearly, spray-and-pray messaging is a failing strategy for customer ...

Although the terms “customer loyalty” and “customer retention” are often used interchangeably, they actually refer to two different things.

Management first disclosed the program in the third quarter of 2018, and in subsequent quarters, leaders have had nothing but positive things to say about the customer response. Most importantly ...

Studies show that increasing customer retention by just 5% can boost profits by 25-95%. For CEOs, prioritizing customer experience, loyalty, and personalized interactions is essential to building ...

Many companies call customer rewards efforts "loyalty programs" but in fact are not engendering loyalty at all. Quite the opposite. We help you understand the difference between retaining ...

Loyalty is up for grabs as customers exercise their newfound powers of discovery and choice. Businesses must now shift from traditional point-based reward programs to also include personalization ...

If the program isn’t visible and impactful at every touchpoint, you’re leaving engagement on the table.” Building on these insights, here are five ideas for maximizing customer loyalty, generating ...