Some companies may send you a laptop and other equipment to help you do your job. The average live chat agent handles about 30 customers per day via a web interface and often has more than one ...

Evaluation covered onboarding time, chat widget size, ability to handle common customer inquiries, and the depth of analytics delivered to support agents and sales teams. Platforms that merge ...

Working as a chat live agent can provide some degree of flexibility, but some workers might still need to be available during specific hours designated by the employer. Some companies require ...

If you want to get optimal results from live chat, you have to follow certain guidelines. • Stay on brand. Make sure your chat agents are trained to communicate with your customers in a way that ...

The live chat provides an easy to use customer interface, while maintaining a robust set of administrative tools, features and options, which allows the help desk agent to quickly view ...

Tawk.to stands out in the live chat market mainly thanks to its unique pricing model. Its core platform is completely free. There are no limits on agents, chat volumes, or websites. The free ...

You’ve had a few days to digest our entire 2023-24 Top 50 MLB Free Agent list, all 20,000 words ... I answered MLBTR reader questions in a live chat. Click here to read the transcript.

About 30% of customers now expect to interact directly with live chat agents on websites or apps. Recognising this evolving trend, ValueFirst, a global leader in enterprise communication services, ...

In May we reported Google was testing a "chat with a live agent" button for some local panels within Google Search. Well, that feature might be rolling out more fully now. Joy Hawkins, a local SEO ...