Evolving customer expectations and the role of AI in customer experience. Insights from the CEE 2024 Report reveal shifting consumer expectations in the Philippines. Surveying over 10,200 Filipino ...

YOU CAN'T OWN YOUR CUSTOMERS. THEY CAN WALK AWAY MORE EASILY, AND MORE LOUDLY, THAN EVER. That’s why smart companies are beginning to treat customers like prized assets, despite what the ...

The study evaluates customer experiences across brands and geographies, using KPMG’s Six Pillars of Customer Experience Excellence: (1) Personalization, (2) Time and effort, (3) Expectations ...