In the case of SLA (service level agreement), KPI (key performance indicators) and OPI (operational performance indicators) you use the technique to define how you measure specific aspects of your ...

Commissions do not affect our editors' opinions or evaluations. A Key Performance Indicator (KPI) is a measurable target that indicates how individuals or businesses are performing in terms of ...

Processes such as KPI or SLA are enhancers but do not define leadership “I hate KPIs!” chimed a leading strategy execution consultant. For a moment, I thought he was going to argue ...

The solution provides powerful capabilities in order to easily define the service ... of predefined KPI's and basic calculation rules", says Laetitia Bardoul. With SLA Management becoming a ...