Observe launches VoiceAI agents to automate customer call centers with realistic, humanlike voices that don’t interrupt
The company’s suite of solutions now includes enterprise-grade VoiceAI agents, real-time agent assist tools, AutoQA for ...
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City of Lewiston launches new utility bill payment system
The City of Lewiston Utility Billing Division has launched a new 24/7 Interactive Voice Response (IVR) system, allowing ...
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In a first, Bengaluru woman loses ₹2 lakh after pressing ‘1’ on fake IVR call: Report
A Bengaluru woman fell victim to a sophisticated cyber scam, losing ₹2 lakh after responding to an automated phone call that mimicked a bank’s official Interactive Voice Response (IVR ...
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Digital services made accessible with interactive Voice Response (IVR) in 6 Regions
In an effort to bridge the digital divide and empower women micro-entrepreneurs, GIZ Ghana through the Digital Transformation Center Ghana (DTC), has introduced an Interactive Voice Response (IVR ...
CRN Australia3d
Sydney's ITKnocks on contact centre AI and the slow death of the IVR
The artificial intelligence most valuable professional, who joined growing Microsoft partner ITKnocks in February, believes that traditional interactive voice response (IVR) systems are finally on ...