Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Take the complaint offline, if possible. The last thing you need is more virile complaints or 10,000 angry emojis all over your posts, so if possible, get the customer’s email address and handle the ...

In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't bought anything.

The customer service team at German-based energy company E.ON has hired and trained more employees to handle a rise in the number of enquiries coming through, the company told Reuters.