In fact, HCAHPS scores will determine up to 2% of a hospital or health system's Medicare payments by 2017, and it's already to 1.5% in 2015. That's a lot of potential money.

For example, he recommends not asking patients if they have questions about directions, medications, etc., but rather asking them what questions they have. Paraphrase patient responses.

Every day, more than 7,900 patients complete the HCAHPS survey. Recently, these scores have begun to be used to calculate incentive payments for hospital reimbursement.

Several questions on the HCAHPS survey address communication. For example, the survey asks patients: Sign up for our FREE E-Weekly for more coverage like this sent to your inbox! • How often nurses ...

Market survey data was compared to average first quarter 2017 overall top box HCAHPS for said hospitals. Bivariate and regression analysis was conducted for relationships of depth of Lean system ...

SAN DIEGO-- (BUSINESS WIRE)-- In a nationwide broadcast webinar entitled, “Improving HCAHPS Scores for Cleanliness and Quiet: Enhancing the Patient Environment,” 394 people representing 175 ...

Patient satisfaction measures: Goodbye HCAHPS, hello Yelp By Anthony Cirillo Apr 14, 2016 7:00pm Hospitals ...

Not only do HCAHPS scores provide incentive payments for hospitals, but they also provide insight into the level of patient experience being provided by the organization and areas that can be ...

The study found that hospitals with at least 3 Yelp reviews had Yelp ratings nearly identical to the more formal HCAHPS hospital rating. At a more detailed level, though, Yelp performed better.

But HCAHPS doesn’t currently have a comments option available in its mail survey. Hospitals have increasingly relied on other avenues to get a sense of what the patient’s experience was like.