Freshdesk Contact Center offers a popular voice-over-internet-protocol (VoIP) service. It is an ideal solution for businesses that want VoIP-enabled call monitoring software to easily manage ...

Zendesk and Freshdesk are two titans of helpdesk-focused CRM software, but which takes the throne as best for support teams?

Freshdesk announced today that it has acquired Banglaore-based startup Pipemonk for an undisclosed amount. Pipemonk helps companies move data between cloud platforms, which should come in handy ...

Customer engagement software provider Freshdesk has acquired social chat platform Chatimity to strengthen its AI chatbot capabilities.

When startup Freshdesk raised $31 million dollars last June, the company said it was preparing for the bubble around enterprise tech valuations to burst. Now less than a year later, Freshdesk has ...

Seven years after launching with just a cloud customer service platform, Freshdesk is adopting a new name that matches its multi-product track.

Freshdesk Pricing Plans Freshdesk offers six pricing plans — three plans that offer a simple Support Desk and three plans for an Omnichannel setup — as well as a single free plan for starters.

Freshdesk continues its acquisition spree. The SaaS-based company has acquired Pipemonk to create seamless integrations between business apps for heightened customer engagement.For Freshdesk, it ...

Today Freshdesk announced Freshdesk Arcade, a new game mechanics system for its web-based help desk software. Freshdesk Arcade will award points based on several factors, including the amount of ...

However, Freshdesk, creators of cloud-based help desk software, introduced a product today that provides direct, in-app customer support for iOS developers.