EL PASO, Texas (KFOX14/CBS4) — A current employee at the 911 call center in northeast El Paso said employees are being overworked and are overwhelmed. El Paso Fire Chief Jonathan Killings ...

EL PASO, Texas -- Responding to your emergency quickly is key for El Paso's 911 District and the first responders it works with. El Paso is upgrading its technology to streamline the how ...

EL PASO, Texas (KFOX14) — The 911 call center will be seeing an increase in employees starting next week as this year's new class prepares to enter the workforce and answer the call. Starting on ...

El Paso Assistant Fire Chief Johnathan Killings doesn't deny there is a shortage of workers. The 911 emergency center has had to reach into other departments to fill the gap.

The number of El Paso 911 calls at one point reached nearly 900 within an hour at night on the Fourth of July. Independence Day was busy even though residents were advised to avoid social ...

EL PASO, Texas (KTSM) — The 911 dispatch center opened its doors to media outlets Wednesday afternoon, Feb. 7 to see how they operate. KTSM was given a tour of the 911 dispatch center located in ...

An El Paso 911 dispatcher was among three members of a family killed in a traffic accident during a weekend trip to Carlsbad Caverns National Park. Margarita Tamayo Garcia, 39, her 19-year-old ...

But many callers are experiencing or witnessing trauma when they dial 911, El Paso County dispatcher Jennifer Masey said. They’re usually scared — and sometimes they’re injured — so the ...