CVS is planning to change its on-hold music after a Massachusetts doctor pleads with the company to change it.

“Hold music is an audible representation of time that is being spent not being assisted,” Dr. Leigh VanHandel, Associate Professor of Music Theory and Music Cognition at the University of ...

Case in point is “Opus No. 1,” probably the most earworm-y song in the hold-music genre. It was composed in 1989 by a ...

1:58 The unlikely origin of on-hold music: an explainer It’s happened again: before you get a word out, the person or machine who answered the phone at the doctor’s office/tech support/airline ...

When Melbourne's Alfred Hospital reached out to Jessica Wells to write on-hold music at the request of a patient's family, she set out to paint her portrait with sounds. The patient's name was Row ...