ARPU offers companies a reliable, month-over-month cash flow metric that aligns with a customer’s very first month.

Fractional customer success can bridge your business and customer needs. I just left a conference focused on fractional leaders and their development, a business style that merges consulting with ...

At the top of this list is Customer Success (CS), a department intended to drive customer satisfaction and retention, yet often falls short due to misalignment with its core purpose. The issue ...

Each decision you make can have a ripple effect—either positive or negative—that can impact how successful your business is ...

Perspective AI, founded by Customer Success pioneer Guy Nirpaz, launches with $4M in seed funding to transform how businesses ...

Retaining existing customers is essential for small and mid-sized businesses where resources are often limited and every loyal customer can have a disproportionate impact on profitability.

Are you struggling to meet rising production demands or integrate new technologies? Learn how top OEMs are reducing ...

The synergy generated when a CCO and CFO work together not only boosts revenue for the entire business, but enables long-term workplace agility.

Red Hat is laying off nearly 800 employees including several senior and principal project managers, as well as top members of the company’s customer success team. CRN reviewed dozens of LinkedIn ...

Impact Plus, a global pioneer in providing advertisers with solutions to evaluate and reduce the environmental impact of their online ads, today (January 22nd, 2025) announced that sustainability ...