Organizations that treat data integration as a strategic business imperative, not just a technical challenge, will be the ...

Customer service is evolving quickly thanks to the power of artificial intelligence. ... Build a strong data foundation, invest in talent and foster a culture of experimentation and learning.

Explore more than 1,000 real-life examples of how organizations are embracing Microsoft’s proven AI capabilities to drive ...

By storing the information under one roof, the bank hopes it will be easier to analyse and spot trends such as new scams ...

Uses of data in customer service Personalization and Customization. Tailoring recommendations and offers: By analyzing customer data, ...

Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.

One of the most significant threats to data security often comes from within the organization. Employees may inadvertently expose customer data due to a lack of training or awareness of data security ...