Enter the Net Promoter Score (NPS), a powerful tool in the arsenal of customer experience (CX) professionals. The NPS metric aims to capture the essence of customer relationships with a single ...

Wander is targeting the $35B+ tier of luxury homes across North America and beyond - the properties that guests remember and ...

SelectQuote, Inc. (NYSE: SLQT) (the "Company"), a leading distributor of Medicare insurance policies and owner of a rapidly-growing healthcare services platform, today announced the results of its ...

A company's NPS reveals whether or not customers are willing to recommend the business to a friend or relative, using loyalty ...

Understanding and harnessing customer retention is paramount to the success of your small business – and knowing your Net Promoter Score is the perfect way to do this. Loyal customers contribute ...

In a landscape where consumers rarely give second chances, real-time behavioral intelligence is becoming the new foundation for exceptional customer experience.

The implementation of this “NPS ecosystem” has revolutionized the bank’s culture by placing customer-centricity at the core of its business strategy for the first time and embedding NPS into ...

Created by author Fred Reichheld about 20 years ago, the net promoter score is a common tool used in the practice of market research to gauge customer loyalty, satisfaction and the likelihood of ...