Fusion Connect, a Morgan Stanley company and a proven leader in cloud communications services, has earned the prestigious ...

Hansa Research has released its 5th edition of the Insurance CuES report that tracks the experience, perceptions, attitudes, ...

They seemed engaged. Your Net Promoter Score (NPS) showed them as a “promoter.” Your customer success team had regular touchpoints. So, why did they leave? Because renewals don’t die at ...

NPS is used by businesses worldwide and measures how likely customers are to recommend a company, product or service to a friend or colleague. It is a widely recognized measure of customer loyalty ...

has announced its impressive 2024 Net Promoter Score (NPS) of 71, reflecting strong customer satisfaction and loyalty. The NPS measures how likely customers are to recommend a company's services ...

This can be seen in the emergence of new metrics to measure customer loyalty such as the Net Promoter Score (NPS), the concept of which was popularised by Fred Reichheld of Bain & Company in 2003.