NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

These chatbots can proactively engage customers, provide relevant information and guide users through various touch points throughout their entire customer journey. They can also provide immediate ...

HubSpot, Inc. (HUBS) stock, which rose about 12% in January, received a price target boost, and retail sentiment toward the ...

Marchex’s AI-powered Sentiment Suite is recognized for its ability to analyze customer perceptions to improve CSAT and NPS Strategies. SEATTLE, January 14, 2025--(BUSINESS WIRE)--Marchex (NASDAQ ...