Best Buy plans on launching an AI-powered customer support service, a week after conducting mass layoffs of Geek Squad employees. Best Buy is developing the project using Google's Gemini AI models ...

The filings suggest that at least some Geek Squad members were performing ... way to just see illegal material when snooping through a customer’s computer. Without probable cause it is illegal ...

Best Buy?s strategy to focus on creating positive customer relationships through streamlined service is being fulfilled with its new Geek Squad application, which provides support and appointment ...