Artificial intelligence apps that record and summarize meetings can tempt workers into skipping calls, leaving humans who ...

Debra White's OEMC dispatch colleagues describe her as the "mama" of the unit, making everyone feel welcome and treating ...

With Independence Day right around the corner, the unsanctioned booms and sparks expected to light up the sky will have ...

Dispatch centers say the goal is to help free up dispatchers to focus on the emergency calls and to reduce wait time for ...

Next month, 911 call takers in the Kansas City Police Department will get a pay raise. The pay increase, up to $25 an hour, will go into effect May 1. Coupled with a $2,500 hiring bonus, the pay ...

Next month, 911 call takers in the Kansas City Police Department will get a pay raise. The pay increase, up to $25 an hour, will go into effect May 1. Coupled with a $2,500 hiring bonus, the pay ...

It’s not every day that an iPhone is celebrated as a hero, especially by firefighters. A Florida man wrecked his truck and ...

D.C. is not alone in its staffing challenges. 911 workers who responded to a national survey last year overwhelmingly said their call centers were understaffed, with many citing a high-stress work ...

911 Call Takers are the first people who respond to someone calling for emergency services. “911 dispatchers are typically the people who are on the radio who are all cross-trained,” said Smith.

For 911 call takers like Martyna Wohner, sometimes the job is taking calls about fender benders. Other times, the caller's life is on the line.

Next month, 911 call takers in the Kansas City Police Department will get a pay raise. The pay increase, up to $25 an hour, will go into effect May 1. Coupled with a $2,500 hiring bonus, the pay ...

911 Call Takers are the first people who respond to someone calling for emergency services. “911 dispatchers are typically the people who are on the radio who are all cross-trained,” said Smith.