When I was looking at entry-level call center job descriptions and writing this post, I found pay rates above the $15-$20 per hour range. Additionally, some companies offer sign-on or performance ...

Burned-out call center agents affect customer service and impact your brand. Here are some tips for recognizing the signs and preventing burnout. No matter your industry, call center burnout is an ...

Call center representatives use CRM software specifically ... access permissions, single sign-on, tasks, and tags. Bitrix24 also offers various tools for information management, such as company ...

Customer service representatives have been impacted by rising digital technology over the years. This has put call center ...