Key Points There is no question that Total Quality Management is here to stay. This methodology has a rich history that ...

Total Quality Management, the phrase applied to quality initiatives proffered by Deming and other management gurus, became a staple of American enterprise by the late 1980s.

La gestión de la calidad total, GCT o TQM (en sus siglas en inglés), en palabras llanas hace referencia a un tipo de gestión para el triunfo a largo plazo buscando la satisfacción del cliente.

Total quality management was developed by a number of Japanese firms in the 1950s and 1960s. But it was built largely on the teachings of W. Edwards Deming and Joseph Juran, ...

Total quality management (TQM) requires that all stakeholders in a business work together to improve processes, products, services, and the culture of the company itself.