Zoho announced that its customer relationship manager, previously only for sales teams, has been modified and enhanced with ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

You’re the go-to person on your team for “figuring things out.” So when leadership says, “We need an AI-powered CRM — can you ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

Salesforce, Inc. CRM has had a tough run this year ... The company’s recent slump is part of a larger tech pullback triggered by fears of an escalating tariff war and slowing economic growth.

The software offering, which pairs Siebel CRM with Great Plains accounting for midsize companies, has been offered for years. The Great Plains-Siebel relationship predates Microsoft's acquisition ...

Zoom Communications (ZM) and ServiceNow (NOW) announced plans to integrate Zoom CX with ServiceNow CRM and IT Service Management. The integration, announced as part of Knowledge 2025, ServiceNow’s ...