It can be hard to get your complaint heard, and even harder to get it resolved. Below, we explain everything you need to know to effectively complain to British Gas, including the relevant ...

“This is the worst company I have ever had the misfortune to deal with,” one reader wrote. Another said: “It’s totally impossible to get any sense out of British Gas.” In the 18 months to July last ...

British Gas received 1.4m complaints from angry billpayers over the past 18 months, new figures show, as concerns over the ...

British Gas received one of the higher scores across suppliers for supporting customers who need it and one of the lowest scores for switchin, handling complaints and its performance against smart ...

The fall of British Gas follows years of complaints over its customer service. The consumer group Which? on Friday named it as the joint-worst supplier in the country, following a survey in which ...

The British Gas Energy Trust comprises two funds - the British Gas Energy Support Fund (ESF) and The Individual and Families Fund (IFF). The key difference between the two is that the former is ...

This displaces British Gas from the top spot ... It also performed poorly for the volume of customer complaints it received in the first half of 2024, how efficiently it resolved these complaints ...

However, it also said it was unable to pay this sum. Customers shouldn’t have to contact Which? to get complaints resolved We approached British Gas and within 48 hours your months-long issue had been ...

British Gas has been toppled as the country’s biggest domestic energy supplier almost four decades after the former state monopoly was privatised by Margaret Thatcher. Latest figures from ...