The Business- Process-as-a-Service (BPaaS) or BPO as a stack is one such model. According to the Everest Group, BPaaS is a sourcing model where buyers receive standardized business process services on ...

Squadstack aims to bring the best of human and AI working in tandem with each other. "The name of our company itself means people plus tech. Squad means people and stack is tech," says Agrawal.

As highlighted in a recent Front Office BPO Omnibus Survey, South Africa is a top CX offshore destination for global clients. Thanks to South Africa’s contact centre experience, competitive pricing ...

Capgemini-WNS deal rewrites BPO value proposition amid AI disruption This deal isn’t about cost—it’s about ownership of the autonomous enterprise stack, say experts By Vallari Sanzgiri ...