She didn’t deal with the angry customers as well as the other SC ... At that point I just brushed all his complaints off and gave him a number to call for complaints and said I did make ...

Gregg Wallace's healthy eating website has been slammed by customers who have raised issues about poor service and refund ...

It is far better to quarantine the customer and their complaint to a one-on-one session so that you can work to resolve the problem and lessen exposing your company to further embarrassment.

It's important to avoid being angry and venting emotionally or exaggerating ... Let Feedback Aid Improvement. Each customer complaint or negative review presents an opportunity to refine processes ...

Take the complaint offline, if possible. The last thing you need is more virile complaints or 10,000 angry emojis all over your posts, so if possible, get the customer’s email address and handle the ...

Nakatani said, “AI is good at handling complaints and can do so for long hours, but what angry customers want is for a human to apologize to them.” Because it is difficult for AI to completely ...