While BPO is already well established across sectors like customer service and finance, KPO is quickly gaining ground by ...

So, in our current landscape, how is AI influencing the BPO space, and what might we expect next? As we all know, BPO relies to a significant extent on data, and the AI influence is felt right at ...

In the Philippines, advanced AI tools — including those with language recognition, emotion recognition, and generative intelligence — have made work more demanding, six BPO workers and a ...

Big, complex, hairy workflows, meet agentic AI! Why Capita's CEO calls the BPO market "ground zero" for Salesforce's ...

It also operates Helphub Crowdsourcing Platform, an AI integrated contact center business process outsourcing (BPO) platform that serves both companies providing and seeking BPO services.

BUSINESS process outsourcing (BPO) industry workers will soon be required to learn technology as the new requisite for the job as more developments into artificial intelligence (AI) come on stream.

The 2024 AI in Customer Service Survey was conducted for Acquire BPO by the third-party survey platform Pollfish to explore consumer sentiment insights and how companies can proactively map out ...

MANILA, PHILIPPINES – Filipino customer engagement solutions startup ChatGenie unveiled its AI-driven multi-agent framework for the BPO sector. It uses various AI models, such as OpenAI’s GPT ...

Call centres, once the engine room of India's BPO exports, are evolving too. Depending on the complexity, 30 to 50 per cent of voice and chat volumes are now handled by conversational AI.