Oklahoma and Arizona are among the states moving agency call centers to the cloud to shrink the size of their customer queues, expand self-service options and offer multilingual capabilities.

The architect of the future will be defined by their ability to translate business goals into scalable, secure and ...

AWS last month announced Contact Lens for Amazon Connect, a new analytics capability powered by machine learning that makes it easier for organizations to identify customer issues and trends ...

AWS Direct Connect sets up a private connection between third-party networks and the company’s own cloud data centers. It can be split into multiple virtual interfaces, enabling customers to access ...

Innovapptive has signed a multi-year Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to deliver a unique Connected Worker Solution on the cloud that transforms the role of ...

BELLEVUE, Neb.--(BUSINESS WIRE)--Amazon Web Services’ AWS Cloud Institute and Bellevue University, one of the nation’s leading online universities, are teaming up to connect even more learners ...

Building on its ongoing cloud transition with Amazon Web Services (AWS), BT Group is expanding this relationship with a new five-year strategic ...