Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re ...

Lastly, AWS announced that Contact Lens for Amazon Connect will expand to include omnichannel support. AWS also added evaluation forms in Contact Lens to improve agent performance.

In a bid to help enterprises offer better customer service and experience, Amazon Web Services (AWS) has added a new case management feature, dubbed Amazon Cases, to its Amazon Connect cloud-based ...

AWS launched Amazon Connect in 2017 in an effort to offer a low-cost, high-value alternative to traditional customer service software suites.

Oklahoma and Arizona are among the states moving agency call centers to the cloud to shrink the size of their customer queues, expand self-service options and offer multilingual capabilities.

AWS introduced Amazon Connect, its customer service-oriented product, some years ago, putting it smack dab in the middle of enterprise applications.

“As more geographically distributed organizations take advantage of AWS, the last-mile connection becomes the critical link to an organization’s ecosystem,” Justin Giardina, CTO, 11:11 Systems.

AWS shared for the first time that tens of thousands of AWS customers are supporting more than 10 million contact center interactions a day on Amazon Connect, an easy-to-use, highly scalable, and ...

The AWS Direct Connect service is provided via third party providers worldwide with the single largest provider being data center operator Equinex, which, with the opening of new Direct Connect ...