Verizon announced Wednesday that it will work with Denver and other cities across the United States to install upgraded 911 call-routing in the wake of the shooting death of Ma Kaing, a beloved ...

That means 911 dispatchers then must contact someone to translate the call live, which can involve a delay. “Though we answer ...

Next Generation 911 is the state’s half a billion-dollar ... show Cal OES fined NGA a total of $135,000 last July for call ...

Owensboro-Daviess County 911 Director Paul Nave said Monday that businesses that rely on Microsoft Teams for communication are not having 911 calls go to the dispatch center. Rather, Nave said ...

Modify call routing so emergencies still go to Phoenix ... no specific instances have come to light involving bad outcomes due to the 911 call center disruptions over the holidays.

Following a provider issue that stopped the 9-1-1 emergency operation in the city, the service has now been restored and is operating as normal.

For nearly 40 years, the Tarrant 911 District has worked behind the scenes to ensure that when Tarrant County residents call ...

This change allows the county to use Next Generation 911 technology, which officials expect will improve call routing and boost situational awareness for dispatchers. The transition was a ...

The new system integrates AI with geolocation and real-time call routing. During the event, a team of dedicated dispatchers working from the city's Emergency Operations Center (EOC) will be able ...