That means 911 dispatchers then must contact someone to translate the call live, which can involve a delay. “Though we answer ...

Drone operations can take place as emergency call operators continue to take in information from 911 requests — a process that can be slowed down because of the heightened emotional states of ...

Greene said if you accidentally call 911, don’t panic, and don’t hang up. “Stay on the phone,” he said. “You’re not going to be in trouble, but we can process that call a lot quicker ...

It was obviously a great many calls to try to process under trying circumstances. But trying circumstances are exactly when residents need 911 services. Residents need to know they can rely on ...

We found other ways to be able to transfer that information data and process those 911 calls," Brown said. "Our systems operated, phones were overloaded here and region-wide," he said.

“When somebody calls 911, we have the system in place in front ... a call taker is looking at when they are going through the process of listening to the caller and trying to get assets moving ...

One year later, the AJC resurveyed seven of the core 911 metro agencies and found that while there are still significant issues, many troubled agencies made strides towards answering emergency calls ...