Austin City Council Member Mackenzie Kelly requested a briefing Tuesday on the city's distressed emergency communications center, which is struggling to field the thousands of 911 calls that come ...

AUSTIN (KXAN) — The Austin Police Department Emergency Communications Department’s current goal is to answer 90% of 911 calls within 10 seconds. Last month, 75.76% of calls were answered ...

Amid record vacancies for Austin police and 911 call takers, the department is now asking people to report non-violent 'jugging' robberies to 311.

Austin answers 911 calls in 15 seconds or less about 73% of the time. Although that rate is an improvement from last year, the national standard is 90%.

AUSTIN, Texas — Austin-Travis County EMS (ATCEMS) said medics are responding to an increasing number of heat-related calls. From Sunday, June 11, through Saturday, June 17, there were 52 heat ...

An Austin, Texas man died after suffering a heart attack while his wife desperately waited on hold with 911 for 15 minutes. Tanya Gotcher found her husband of nearly 30 years, Cassy, on the floor ...